FAQ

Smart Mode intuitively and intelligently adjusts the pedal assist as you ride. It calculates the level of support you need by evaluating both the riding conditions and pedaling effort. Simply focus on pedaling and enjoying the scenery; Smart Mode will do its magic to keep your riding experience comfortable!

Smart Drive takes Smart Mode to the next level—not only does it automatically adjust pedal assist, but it also shifts gears electronically, offering the same convenience as an automatic transmission in a car.

The pedal-assist range is 70-120 km for the LX2 and 45-80 km for the PX2. This is based on a single full charge if it's a sunny day and you ride on flat, paved roads with an average speed of 25 km/h. An e-bike’s riding range is determined by a combination of factors, including speed, terrain, bicycle weight, level of pedal assist, rider body weight, cargo weight, wind, and cadence.

Currently, Smalo e-bikes can boost up to 25 km/h when pedal assist is on.

Plug your bike or connect your battery (if it's removable) to a power outlet.
LX2 - 80% charge in approx. 2h30min; Full charge in approx. 3h40min
PX2 - 80% charge in approx. 2h5min; Full charge in approx. 3h20min

It depends on the model. The LX2 has a built-in battery, removed only for maintenance;the PX2 uses a portable battery that can be detached for charging.

• Use the right tires.
• Pedal smoothly.
• Don’t regularly fully discharge your battery.
• Use the charger provided.
• Stay away from extreme temperatures. Batteries love room temperature.
• Store your battery in a cool, dry place at 0ºC to 20ºC, and if you’re storing it for an extended period, then leave it 30% to 60% charged.
• Don’t jet wash the battery.

Storage and maintenance are a breeze. We promise. Simply wipe your bike down and store it at room temperature indoors. To safeguard the electric components, keep everything dry and maintain the battery level at 60 to 80 percent. It goes without saying, but keep away from physical and chemical hazards.

You certainly can! It still functions like a mechanical bike even if it is out of battery.

Smalo e-bikes are water-resistant, so riding in light rain and snow is no problem at all. Just make sure the motor isn't submerged in water. A lower temperature may affect battery performance and range, so keep that in mind.

It's not necessary, but it does offer the very best riding experience. Our app gives you insight into your ride and some convenient functions.

As a general rule of thumb, look after mechanical bike components just like a traditional bike. For example, check your brake pads every 1000 km or as soon as you feel a loss of braking strength or hear a creaky noise. Your local bike shop can perform these types of repairs. The electric components on your e-bike don't usually require maintenance, as long as you follow the instructions in the user manual. When in doubt, contact us for details.

The Smalo bikes arrives 90 percent assembled and comes with all tools required. Just follow this two-minute video, and you’ll be up and riding in no time.

Unbox Smalo LX2

Unbox Smalo PX2

Yes. Please refer to the links below:

LX2 User Manual (German)
PX2 User Manual (German)

To support sustainability, we only provide printed manuals in English. Digital versions in other languages are available for download. Thank you for your understanding.

The following warranty is only valid for the original buyer:
• Frame: 5 years
• Front fork without shock absorber: 5 years
• Electric components, such as instruments, controllers, motors, and batteries: 2 years
• Non-consumables: 2 years

See our full warranty policy here.

Notice: If you modify the Smalo e-bike yourself (including the electronic system and transmission system), the product warranty will be voided. It is recommended to consult with an authorized dealer or service center in advance.

Your payment will be processed through trusted global payment service providers, Airwallex and PayPal. Airwallex supports payments via credit card, debit card, or Klarna, while PayPal allows payments using either a credit card or a PayPal account.

After selecting your preferred payment method, you will be redirected to the Airwallex or PayPal website to complete your purchase, and then returned to Smalo. This is a standard procedure—no need to worry.

We work with DACHSER and FedEx to deliver your ride within the Germany in 5 business days. You’ll receive a tracking code via email once your order has been shipped.

When selecting Klarna at checkout, you will be redirected to the Airwallex payment service page. After choosing Klarna and logging into your Klarna account, you will generally see installment payment options (though this may not be available due to individual credit factors). Once the payment is completed, you will be redirected back to the Smalo website.

Do not open the box and contact us right away. If you start to open the box and notice damage on the bike, stop and call us. Take a few photos from different angles, too. We'll send you a new bike right away.

Yes. Picking up at the store requires an additional payment for bike assembly of €80. Check out the store at Find Our Showroom

Basically, we offer free return requests within 14 days. Here's what you need to do:
1. Pack the bike with all accessories in the original packaging.
2. Contact us to schedule a pickup by our courier.

Before requesting a return, please note:
1. Return shipping costs are to be covered by the customer
2. You must upload photos of the product to us for condition assessment - we'll determine refund eligibility (full refund, partial deduction, or non-refundable)
3. Upon receiving returned items, we'll notify you via email. Refund processing times vary depending on your original payment method.

Any bicycle shop can help you with a mechanical-related task or maintenance inquiries, such as brake, shifting, or derailleur adjustments. Smalo e-bikes are robust and doesn't need much more maintenance than a regular bike. If you experience electrical problems, please contact an authorized Smalo dealer or local service center for troubleshooting.

• Test ride
• Assembly, maintenance, and repairs including electronic components
• Warranty-related services
• Product knowledge about Smalo e-bikes and accessories

For general usage issues, you can prioritize visiting our showroom during business hours to receive direct and efficient local service.

Of course, any questions can also be sent via email to our customer service inbox, and we will endeavor to respond in around two business days after receiving your inquiry.

*All return requests must be submitted via email to the customer service inbox, and the return of goods is only permitted after initial review and approval. Unauthorized returns sent without prior contact will be rejected.*

Download the BESV Smart Plus App to pair your Smalo bikes. Smalo app is compatible with smartphones running iOS 16.0, Android 7.0 or later.

More data empowers a better ride. To equip you with detailed riding information, the Smart Plus App tracks:
• Travel distance
• Total riding time
• Cadence
• Power speed
• Elevation
• Heartbeat (if connected to wearable tech)
• Estimated calories burned
• Your journey on the map (including time and route)
Like you, we value personal privacy and security. All data is stored locally on your phone, so only you have access to it.

Yes. Smart App data is stored locally on your respective phones when connected to the bike via Bluetooth. Say you share your bike with your sister. You can both download the Smart App of your own phones and monitor your own rides.

Here are our troubleshooting tips:
1. Ensure that your phone's network, Bluetooth, and GPS connections are enabled and functioning properly.
2. Make sure your e-bike battery is on.
3. Restart the app and connect again.
4. If it still doesn't work, uninstall and reinstall the app.
5. Contact us if nothing works.