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Return Policy:

The base cost for e-bike returns is €200. Additional fees may apply based on the item's condition, such as compensation for damage, wear, and/or usage mileage.

Cancellation Policy:

Changing your mind after placing an order: You can cancel for free via email on the order day or the next day. We ship on the third day after the order; after shipment, you must follow the return request process.

Assembly Information:

If you are familiar with bike assembly, you can choose home delivery and assemble it yourself. After receiving the goods, please keep the carton until after the 14-day appraisal period before discarding it, as returns require the original carton for shipping.

Store Service:

If you are not familiar with bike assembly, we strongly recommend selecting a nearby Smalo store for service. The store will assist with assembly, store the carton, and help with disassembly, packing, and return shipping if needed.

Test Ride Recommendation:

To avoid the hassle of the return process and potential compensation fees, we recommend booking a test ride first.

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